Insights

 

Learn more about vulnerable customers, the value of the purple £ and Key UK disability statistics:

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What is a Vulnerable Customer

• Ofcom – consumer vulnerability (Defining the vulnerable customer in telecommunications)

• FCA - Occasional Paper No.8 (A discussion paper outlining what the notion of a vulnerable customer is and how the provision of financial services needs greater flexibility.)

• OfWat - Delivering Water 2020: Our final methodology for the 2019 price review Appendix 1: Addressing affordability and vulnerability

• Ofgem - Vulnerable consumers in the energy market: 2018

 

BBC

• The power of the 'purple pound' explained (film)

 

Department for Work and Pensions

• Family resources survey 2016/17

• Improving lives: the future of work, health and disability

• Business champions recruited to lead a ‘war on inaccessibility’

• Call for more retailers to become Disability Confident

 

Visit Britain

• The Purple Pound Volume and Value of Accessible Tourism in England

• At your service - Your business case and guide to improving accessibility for customers

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Charity Insights Links

• Scope

• RNIB

• Action for Hearing Loss

• Alzheimer's Research UK

• National Autistic Society

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